Head of RX Customer Service Section

Key Responsibilities

• Lead and manage the Export Customer Service team to achieve operational and customer satisfaction targets.
• Oversee end-to-end export order management, including order processing, shipment coordination, and documentation.
• Ensure accurate and timely preparation of export documents such as Invoice, Packing List, BL, CO, and other related documents.
• Coordinate with Sales, Logistics, Warehouse, Planning, and Production teams to ensure smooth delivery operations.
• Maintain strong relationships with overseas customers, distributors, freight forwarders, and shipping agents.
• Handle customer inquiries, complaints, and problem-solving effectively and professionally.
• Monitor export shipment schedules and ensure compliance with international trade regulations and customer requirements.
• Analyze operational performance and implement process improvements to increase efficiency and service quality.
• Prepare reports related to export operations, customer service performance, and shipment status.
• Develop team capabilities through coaching, training, and performance management.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, International Business, or related fields.
• Minimum 5–8 years of experience in Export Customer Service, Logistics, or International Trade.
• At least 3 years of experience in a managerial or team leadership role.
• Strong knowledge of export procedures, shipping documentation, and international trade regulations.
• Excellent communication and coordination skills.
• Good command of English, both written and spoken.
• Strong leadership, problem-solving, and organizational skills.
• Proficient in Microsoft Office and ERP systems.