Commercial Service Specialist

Responsibility 

• Serve as the key contact person for overseas Sales teams and international customers regarding order inquiries and product information

• Coordinate with Sales, Production, and Supply Chain teams to ensure smooth order processing and product availability

• Monitor order status and support shipment coordination to ensure timely delivery to customers.

• Handle customer inquiries and resolve issues related to orders, delivery schedules, or product information

• Communicate effectively with customers regarding orders, shipment schedules, and product inquiries.

• Maintain accurate order data and reports using Excel and ERP/SAP systems

Qualification

• Bachelor’s degree in business administration, International Business, Logistics, or related field.

• 2–5 years of experience in Customer Service, Sales Support, or Sales Coordination in a manufacturing environment.

• Proficient in Microsoft Excel (e.g., Pivot Tables, VLOOKUP, data tracking).

• Good command of English, both written and spoken (TOEIC 650+ preferred).