Strtegic Account Excutive

Key Responsibilities

• Work closely with supply chain, logistics teams,customer service, production,finance, operations, planning and warehouse teamsto ensure alignment on delivery schedules, billing accuracy, and customer requirements.

• Collect, analyse, and interpret data related to order fulfilment, lead times, and on-time delivery.

• Build and maintain Strategic Account performance dashboards (e.g. in Excel or Power BI) to track service KPIs and trends.

• Collaborate cross-functionally to drive process improvements that enhance customer experience and efficiency.

• Serve as the day-to-day operational liaison between the Account Manager and internal departments.

• Support the preparation of materials for joint business reviews and customer meetings.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field.

• 1–4 years of experience in customer operations, supply chain coordination, or business analysis.

• Strong analytical and Excel skills; Power BI or data-visualisation experience is an advantage.

• Knowledge of ERP systems (SAP preferred) and familiarity with logistics or export processes.

• Strong communication, coordination, and problem-solving skills.